Overview
This Refund and Returns Policy explains how refunds, cancellations, and product access are handled on the MetteMochi website. MetteMochi provides digital products created for bakers, pastry enthusiasts, and bakery professionals. These products include recipe vaults, baking education courses, pricing calculators, bakery management tools, menu planning systems, and operational checklists designed to support both creative baking and professional kitchen management.
Because all products sold on this website are delivered in digital format, special policies apply regarding refunds, exchanges, and product access.
Digital Product Delivery
All products available on MetteMochi are digital products. After completing a purchase, customers receive immediate access to the purchased materials through a downloadable file, digital workspace, or online resource format.
Since these products are delivered instantly and cannot be physically returned, purchases are considered delivered once access has been granted.
No Returns
Due to the nature of digital goods, returns are not accepted for any product purchased on MetteMochi. Once a product has been purchased and access has been provided, it cannot be returned or exchanged.
Customers are encouraged to carefully review product descriptions, included materials, and product details before completing a purchase.
Refund Eligibility
Refunds are generally not provided for digital products. However, limited exceptions may apply in situations such as:
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A duplicate purchase of the same product within a short period of time.
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A technical issue that prevents access to the purchased digital product.
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A verified payment processing error.
If such a situation occurs, the issue will be reviewed to determine whether a refund is appropriate.
Non-Refundable Situations
Refunds will not be granted for reasons including but not limited to:
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Changing your mind after purchasing a product
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Not reading the product description before purchasing
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Expecting physical products instead of digital downloads
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Lack of experience or skill level required to use the product
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Downloading or accessing the product successfully
Because digital files can be copied or stored after delivery, refunds cannot be issued once the product has been accessed or downloaded.
Product Descriptions and Expectations
MetteMochi makes every effort to provide accurate and detailed descriptions of each digital product. This includes explaining what materials are included, how the product can be used, and who the product is designed for.
Customers are responsible for reviewing this information before making a purchase to ensure the product matches their expectations and needs.
Updates to Digital Products
Some digital products may receive updates, improvements, or additional materials over time. When this happens, previously purchased versions may not automatically include all future updates unless explicitly stated in the product description.
Policy Updates
MetteMochi reserves the right to update or modify this Refund and Returns Policy at any time to reflect changes in digital product delivery, platform functionality, or business practices. Updates to this policy will become effective immediately once published on this page.